As the trend towards IP networks continues, managed service providers (MSPs) are under pressure to improve visibility, performance, security and service quality. Enhancing efficiency is crucial with IP networks, as applications like IoT and video require excellent performance and low latency.Help desks are an essential part of the operation, as they allow MSPs to establish a personal relationship with customers. This is key to identifying needs and improving services. The problem, though, is that it takes up too many resources and too much time.
Research by CompTIA shows this is why more businesses are turning to MSPs for services like a managed NOC. According to a CIO report, the main goals enterprises have are:
- Improved efficiency
- Better reliability and less downtime
- Enhanced security and compliance
- Improved ROI and cost savings
- You may be overwhelmed by the sheer amount of choices out there, so look for a provider that offers the most value. Consider not just cost, but also the quality of the services. This is how you can determine potential improvements in ROI, security and efficiency.
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