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As the trend towards IP networks continues, managed service providers (MSPs) are under pressure to improve visibility, performance, security and service quality. Enhancing efficiency is crucial with IP networks, as applications like IoT and video require excellent performance and low latency.Help desks are an essential part of the operation, as they allow MSPs to establish a personal relationship with customers. This is key to identifying needs and improving services. The problem, though, is that it takes up too many resources and to... more
